Merchant Help Center

Getting Started

• Zendesk - Support Communication
• Slack Setup - Support Communication
• Merchant Portal Navigation
• Branded tracking page
• Recipient text messages

Tyltgo Delivery Protocols

• Ontario Next-Day Delivery Standards
• Pick Ups
• Drop Offs

Placing Orders

• Manually uploading orders
• Printing labels
• Finding and tracking orders
• Cancelling orders as a merchant
• Order or Batches Modifications

Billing & Payments

• How payment works
• Additional charges
• Refunds and credits