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  1. Tyltgo
  2. Merchant Help Center

Merchant Help Center

Getting Started

  • Zendesk - Support Communication
  • Slack Setup - Support Communication
  • Merchant Portal Navigation
  • Branded tracking page
  • Recipient text messages

Tyltgo Delivery Protocols

  • Ontario Next-Day Delivery Standards
  • Pick Ups
  • Drop Offs

Placing Orders

  • Manually uploading orders
  • Printing labels
  • Finding and tracking orders
  • Cancelling orders as a merchant
  • Order or Batches Modifications

Billing & Payments

  • How payment works
  • Additional charges
  • Refunds and credits
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