If the customer wants to take the package but refuses to give their name
What if I am not provided with access to the apartment/condo?
If you are provided access to the apartment/condo, hand the package to the concierge. If the concierge refuses the package, mark the package as a bring back on the Tyltgo courier app, with the note “No access to the building” or “Concierge refused the package”.
Refer to photo below: