Let Tyltgo dispatch know immediately.
Dispatch will then contact the associated merchant to confirm the next course of action and you will be notified on the status of the missing package.
If the order you can't find is cancelled, select the package as "unpicked" and in the notes write "cancelled". Refer to the demo below:
If an order is un-scannable, you must take a clear photo of the label with the box facing upwards. Refer to the example below: