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To get started: Orders are submitted and in 'New' status.
*note: cancelled orders will still incur the charge of an order. See: Order or Batches Modifications |
Review the steps below corresponding to the sections found on your Merchant Portal to cancel an order.
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Step |
Description |
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1 |
Find the order you want to cancel by clicking into its batch. Note you can only cancel orders in batches labelled ‘New.’ Orders ‘In Progress’ cannot be cancelled as they have already been routed and assigned to drivers. |
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2 |
Scroll down to the order you’re looking for and click the 3 dots on the right-hand side. Click ‘Cancel.’ |
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3 |
A pop up will appear asking you to confirm. This action cannot be undone. |
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4 |
Once an order is cancelled, it will appear with a cancelled label in the same batch |
Video demo on how to cancel an order: