Drop Offs

Drop off flow

*If a courier is unable to gain access to a customers address, for example, an apartment building or a rural area, the customer will receive 3 phone calls and a text message (if phone numbers are provided) from us stating that we have arrived and are looking for a safe place to drop the package. If there is no response, we will leave the package in a safe place and capture a proof of delivery photo.

*note that alcohol can only be handed to a customer and ID checked; package will be returned if this option is not possible.

 

Drop off Protocols:

Delivery Route:

Tyltgo couriers will follow the optimized routes our system generates based on your recipient addresses. Real time tracking and updates to arrival time can be found on your merchant portal (more on that later!).

 

Proof of Delivery:

Tyltgo couriers are required to scan their delivered packaged and take a picture as proof of delivery. You can login to your merchant portal to view pictures uploaded by couriers.

 

Delivery Notifications:

If you have opted into our text notifications, your recipients will receive a text message to the phone number provided. Our standard notifications are as follows - please check with your Tyltgo Account Manager what your texts may be if you have customized the timing or wording. Note that texts are the only notifications we currently send; our couriers do not call upon arrival unless there are issues locating the recipient address. 

Check out more information on text messages here!