Drop off flow
*If a courier is unable to gain access to a customers address, for example, an apartment building or a rural area, the customer will receive 3 phone calls and a text message (if phone numbers are provided) from us stating that we have arrived and are looking for a safe place to drop the package. If there is no response, we will leave the package in a safe place and capture a proof of delivery photo.
*note that alcohol can only be handed to a customer and ID checked; package will be returned if this option is not possible.
Drop off Protocols:
Proof of Delivery:
If you have opted into our text notifications, your recipients will receive a text message to the phone number provided. Our standard notifications are as follows - please check with your Tyltgo Account Manager what your texts may be if you have customized the timing or wording. Note that texts are the only notifications we currently send; our couriers do not call upon arrival unless there are issues locating the recipient address.